KiffLab Shipping & Return/Refund Policy
General Shipping
We want to get our KiffLab products out to you as quick as possible. Not only will it make you happy, it keeps our warehouse neater.
We do our best to process and ship orders within 1-3 business days (Monday-Friday) after the order is placed. Depending on the shipping method used there will be additional days while the product is in transit. You will be advised of expected shipping costs and times at checkout. Once the order has been processed by our team you will receive an email with the shipping information, this will include a tracking number. All our orders are sent to you using recorded shipping.
All "Delivered by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice.
If we have to contact you for more information on the order prior to shipment, this will delay the expected delivery date.
If there are any issues with the delivery of an order, such as non-delivery or damage to products, the KiffLab team have to be notified within 14 days of the shipping date or we will be unable to assist with replacement or refund.
Unfortunately, we do not ship to P.O. Boxes.
No hassle returns:
If you are not 100% satisfied with your purchase, you can return your order for a full refund (minus return label fees) within thirty (30) days from the date of purchase. The returned items must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
Once the item is received by our customer service team, we will credit you through the payment method made. Product(s) not in the original condition and packaging will be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.
Once your return is received and inspected by KiffLab's team (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.
Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please note that refunds typically appear on credit card statements one full billing cycle from the refund date.
If your product has a manufacturing defect, please refer to our warranty page.
How to make an exchange:
We can offer the option to exchange a product. Unfortunately, exchanges are not available for products that do not have the same style number/different prices.
Our exchange process involves (2) separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
If we sent you the wrong product by mistake, please contact us or send a direct email to info@kifflab.com and we will help you out.
International Returns/ Exchanges:
We recommend return shipment(s) be sent with a shipping carrier that offers tracking service such as UPS, FedEx, Royal Mail, Canada Post & DHL
Please note that customers are responsible for outbound shipping costs.
Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can complete our return form or contact us at info@kifflab.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return form:
https://kifflab.com/a/returns
You can always contact us for any return questions at info@kifflab.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.